Privacy Policy

Respecting your privacy

We are committed to supporting the 'National Privacy Principles for the Fair Handling of Personal Information' which set clear standards for the collection, access, storage and use of personal and business information which we obtain as part of our business operations.

Our respect for our customers right to privacy of their personal and business information is paramount.

What information do we collect and store?

So that we can provide services to you, we may ask for personal and business details such as a conatct name, address, telephone number or e-mail address. Some examples of where we may need these details are on line web shop orders or telephone sales orders.

Generally, you have no obligation to provide any information requested by us. If you choose to withhold requested information however, we may not be able to provide you with the goods and services that depend on the collection of that information, particularly if the collection of that information is required by law.

How is information used?

The personal and business information that we ask for is generally used to provide goods or services to you. For example, for a credit card transaction we need your card number, and for a competition we need your contact details so we can contact you if you win. We may also use your personal information in other ways to provide you with superior service. This may include using your information to advise you of new products and services. You have the right to tell us that you do not want us to send information to you other than for the main purpose for which we have collected your personal details. Where possible, we try to ensure that our disclosure of information to other organisations (for example market researchers, and others with whom we have commercial arrangements) is in a way which does not personally identify individuals.

Access to your personal information

We will provide you with access to any of your personal information we hold (except in the limited circumstances recognised by privacy law). Of course, before we provide you with access to your personal information we will require some proof of identity. If you need to update your information (eg. if you change your address), please contact the relevant part of the Transtank/Fuelgear group to which you supplied that information so we can make the change.